|Mobile Banking Questions|
Functions on mobile banking
Sign up for mobile banking
New phone number/provider
Add/Change biller information
What functions can I perform from my mobile device?
You must be signed up for online banking and also enrolled in Mobiliti. You can then view transaction history, view account balances, transfer funds between accounts, and pay bills to existing billers.
How do I get signed up for mobile banking?
You must be signed up for online banking first. For step by step instructions, click here. If you still have questions, contact one of our customer representatives at (660)646-3733.
I went through the steps to get enrolled in Mobiliti and now I am getting an error screen when I try to log in on my phone. What is wrong?
If your username contains a special character such as $ or %, you will need to change your username. It is fine that your password contains special characters, but the Mobiliti application is character sensitive to usernames. If you have changed your username and are still having complications, please contact one of our customer representatives at (660)646-3733.
What if I get a new phone?
If you got a new phone, but didn’t switch phone numbers or phone providers, there is nothing you need to do. If you switched providers and/or phone numbers, log in to Online Banking from a computer and update your information by selecting “Services” on the left side, scroll to the bottom and click “Mobiliti”. Click “Manage Devices”, select your phone number and click the down arrow to select “Change my phone number”.
Why can’t I add or change biller information on Bill Pay through my mobile device?
On mobile devices, some functions are limited. You must log in to Online Banking from a computer and add the new biller with their information. Once they have been added, you can then make payments to them from your mobile device.
How do I change or cancel a payment that I made on Bill Pay through my mobile device?
From your mobile device, Click the “Payments” tab, Select “Change or cancel payment”, select the transaction you want and click “Cancel Pmt” or “Change Pmt”.
What if I no longer want to be a mobile user?
Log in to Online Banking. Select “Services” on the left side, scroll to the bottom and click “Mobiliti”. Click “Manage Devices”, select your phone number and click the down arrow to select “Stop using this device for mobile banking”. Click “Go”.